DecentCare Privacy Policy
We are committed to protecting your privacy. This policy explains how we collect, use, and protect your personal data when you visit our website.
Your Data Rights
Protected under DPDP Act
India's Digital Personal Data Protection Act, 2023
DecentCare ("DecentCare", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect and process personal data when you visit www.decentcare.ai (the "Website") or interact with us through Website forms or other Website channels.
For the purposes of this Privacy Policy, "personal data" means any information that relates to an identified or identifiable individual.
We update this Privacy Policy from time to time. We will post any changes on this page and update the "Last Modified" date above.
DATA COLLECTION
What Information We Collect And Process
1.1 Information you provide to DecentCare
When you interact with us via the Website (for example by submitting a demo request, contacting us, or requesting support), we may collect personal data such as:
- Name
- Work email address
- Phone number
- Organisation name (clinic/hospital/practice)
- City / location (if you provide it)
- Any information you include in a message or form submission
You can browse parts of the Website without submitting personal data, though some data may still be collected automatically (see below).
1.2 Information we collect automatically when you use the Website
Like most websites, we may automatically collect:
- IP address and approximate location inferred from IP
- Device and browser information
- Pages viewed, time spent, clicks, referring page/URL
- Log data and basic diagnostics (to keep the Website working and secure)
1.3 Sensitive personal data
The Website is not intended for collecting sensitive personal data (including health/medical data). Please do not submit patient medical details or highly sensitive information through Website forms.
DATA USAGE
How We Use Personal Data
We use personal data for purposes such as:
- Responding to requests (demo requests, enquiries, support messages)
- Communicating with you about your request, scheduling a call, or sharing requested information
- Website operations and improvement, including analytics and performance monitoring
- Security and fraud prevention, including detecting misuse and protecting the Website
- Legal compliance and enforcing our rights (for example, responding to lawful requests)
LEGAL BASIS
Where required, we rely on consent or other lawful grounds available under applicable Indian law for processing personal data.
INTERNATIONAL
How We Transfer Personal Data Internationally
Some of our service providers may process or store data outside India (for example, cloud hosting or email infrastructure). When personal data is transferred internationally, we take reasonable steps to ensure appropriate protection consistent with applicable law.
SECURITY & RETENTION
How We Store And Secure Personal Data
5.1 Security
We use reasonable administrative, technical, and organisational safeguards designed to protect personal data against unauthorised access, alteration, disclosure, or destruction.
5.2 Retention
We keep personal data only as long as necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted by law (for example, to comply with legal obligations or resolve disputes).
YOUR RIGHTS
Your Privacy Rights And Choices
Depending on applicable law (including India's Digital Personal Data Protection Act, 2023), you may have rights such as:
Access
Access to information about your personal data
Correction
Correction of inaccurate or incomplete personal data
Erasure
Erasure of personal data (subject to lawful retention needs)
Withdraw Consent
Withdraw consent where processing is based on consent
Grievance Redressal
Grievance redressal through an accessible mechanism
How to exercise your rights
Email us at support@decentcare.ai with your request. We may need to verify your identity before fulfilling requests.
ADDITIONAL INFORMATION
Other Important Privacy Information
8.1 Marketing preferences
If we send you emails related to your enquiry or requested information, you can opt out of non-essential communications by using the unsubscribe link (if included) or by emailing support@decentcare.ai.
8.2 Children's privacy
The Website is intended for professionals (doctors, clinics, hospitals) and not for children. We do not knowingly collect personal data from children.
8.3 Third-party websites
The Website may contain links to third-party sites. We are not responsible for their privacy practices.
GET IN TOUCH
Contact Us
If you have questions or requests about this Privacy Policy or our data practices, contact:
DecentCare
We're here to help with any privacy questions or data requests you may have. Reach out anytime.
Website
www.decentcare.ai
Address
Plot No 1/C, Sy No 83/1,
Raidurgam, Knowledge City Rd,
Panmaktha, Hyderabad,
Serilingampalle (M), Telangana 500032, India
Grievance
Please email support@decentcare.ai with the subject line "Privacy Grievance". We will review and respond within a reasonable time.